This is the response I got: Thank you for reaching out. Your sample was received in mid-June and is currently in processing. Please note that you have reached the Client Services department and not the laboratory or lab technicians. As such, we do not have access to, nor do we provide, step-by-step updates on sample processing. This is an extensive sequencing test that requires multiple stages of processing, with numerous quality control (QC) checks performed throughout the sequencing process. The overall processing time is solely dependent on your sample successfully meeting all required quality metrics. We also do not provide estimated timeframes (ETA) or turnaround times (TAT) due to the extensive nature of this testing process. We only contact customers if a recollection is required or once sample processing has been completed. Once your sample has successfully met all quality metrics and processing has been finalized, an email notification will automatically be sent to the email address associated with your account informing you that your results are available. We appreciate your patience and understanding throughout this process.

Has anyone else been yanked around by @DNAComplete? Sent them samples for a family member more than a year ago with payment. No results to date, just "Your results are being processed" When I emailed DNAComplete, their response was effectively "We never promised any timeline for results" (see pasted portion below). Something doesn't add up. Multiple follow ups have led to "You should have results in 6-8 weeks." That comes and goes, and I get another similar message. Customer service seems to have a playbook for this scenario, so it's hard to imagine I'm the only case. Anyone else had issues, or did I just pull the joker card? I mean, I've heard of companies getting into trouble for boosting revenue something like this: customers pay for premium product and wait, company books revenue, chargeback period expires or is pegged to "expected delivery date," company says there was *never* an expected delivery date, 99.9% of customers dealing with non-delivery of product give up. Here's an excerpt from their first email response: "Thank you for following up with the DNA Complete support team. We understand your concerns and recognize that the extended processing time can be difficult, and we appreciate your continued patience. As a reminder, DNA Complete does not guarantee turnaround times for sequencing and reporting due to the variables involved in laboratory processing." I ran through their checkout process again and couldn't find any mention of "does not guarantee turnaround times." Maybe it's fine print. If they change the website after this tweet, look at Wayback Machine. Lab processing? More than a year? C'mon, now. I've worked with labs over decades, and I call BS. Even if you're running the sample now, is it even intact 12+ months later? Best case, my guess is that they lost track of the sample or lost it entirely. Worst case? Who knows, but I'm not buying the lab processing and repeated brush offs. It's very rare that I post stuff like this, but the vast majority of people would have no recourse if caught in this situation. So I wanted to see if it's a wider problem the company needs to address. Maybe it can save other people headaches and money.