The first AI Assistant Consumer Travel Report is live!
We spent the past week testing travel capabilities across 5 AI assistants: Instinct, Muse, GrokBot, Dots & Miso
🥇 Miso - fastest & most capable, omitted budget flights
🥈 Instinct - very fast but couldn't do rescheduling
🥉 GrokBot - medium speed, fully capable, very verbose
💐 Dots - very very slow but fully capable
💐 Muse - fairly capable, fairly slow, very verbose
Each assistant was tested across the following dimensions:
1. Booking time
2. Onboarding flow
3. Booking execution
4. Seat selection
5. Travel profile
6. Cancellation
7. Rebooking
8. Proactiveness
The report outlines some unique findings:
> There are three different booking methods used across the board: browser use, API access & OTA
> Miso was the fastest, at ~3 min to book where as Dots was the slowest, at ~33 min to book
> All 5 succeeded in booking a flight, but Muse wasn't able to change/upgrade a seat
> Instinct & Muse were not able to change the flight as the API provider they use, Duffel, doesn't give them that functionality
> Everyone biased towards cheaper options except Miso, who wasn't able to book basic economy flights
> Miso was the only one to ask for traveler details, loyalty number, and known travel number unprompted
Want new dimensions tested for the next report?
Let me know!